Life Story Supplemental Benefit Enhances Patient-Centered Care
MemoryWell™ life stories were approved for 2023 as a supplemental benefit for a Medicare Advantage Organization participating in the VBID hospice carve-in demonstration project.
Life stories are offered to plan members who choose an in-network hospice provider. The stories are based on a one-time interview with a MemoryWell writer and shared with care teams to promote care coordination and person-centered care.
Early feedback shows high satisfaction among clinicians, patients and family caregivers for the new benefit.
In early survey results, 100% of family members agreed that the Life Story was beneficial to their family member and agreed that the Life Story improved their relationship with the care team. Among clinicians, 100% of those surveyed agreed that the Life Story helped them provide care based on the patient’s unique needs and wishes.
Here’s what families are saying about the new benefit:
The interviewer was delightful and it was a great experience for my mom and me. — Daughter of a Plan Member
Thanks so much for what you’re doing. I think it’s wonderful. My brother has become this ‘body’ that gives people a hard time and he’s so much more than that and I want people to know that about him and how great he is. - Sister of a Plan Member
I read the story to my father on Sunday, his 90th Birthday, and he really liked it. He passed away yesterday, and I plan on reading the story when we have a celebration of life. I'm really grateful you did this for us. — Daughter of a Plan Member
Find out how MemoryWell™ can help you improve care coordination and patient well-being for your members choosing an in-network hospice provider.
Schedule a demo today.