Every person has a story. Every story is worth sharing.
Stories preserve personal history. They are also powerful tools for care.
Here are 5 benefits to sharing life stories in hospice care:
1. Strengthen Care Team Relationships
Life stories help care teams connect quickly with new patients. Improved patient-provider relationships enable person-centered care and increase patient and family satisfaction.
2. Improve Well-being
The process of sharing important life experiences and articulating what is meaningful about their lives promotes patient well-being and reduces anxiety. Stories are lasting gifts for patients and families.
3. Focus on Goal-Concordant Care
Stories, and our corresponding “What Matters” reports, share the values and experiences that mean the most to patients, facilitating goals of care conversations and end-of-life planning.
4. Promote Health Equity
Our HIPAA-trained, multilingual writers are skilled at engaging traditionally underserved populations, including D-SNP and LIS enrollees. Our interviews help care teams identify unmet SDOH needs.
5. Reduce unnecessary healthcare spending
Well-coordinated, goal-concordant care reduces unnecessary healthcare utilization, including ED visits and readmissions, and leads to better disease management.
MemoryWell™ pairs professional writers with your members to write their life stories. Then we bring that narrative—and related information about What Matters most to them – back to your care teams to improve patient satisfaction and caregiver relationships.
MemoryWell™ is approved by CMS as a supplemental benefit for SCAN group I-SNP members entering in-network hospice care through the MA Value-Based Insurance Design model.