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Five Benefits to Sharing Patient Life Stories in Hospice Care

Every person has a story. Every story is worth sharing.

Stories preserve personal history. They are also powerful tools for care.

Here are 5 benefits to sharing life stories in hospice care:

1. Strengthen Care Team Relationships

Life stories help care teams connect quickly with new patients. Improved patient-provider relationships enable person-centered care and increase patient and family satisfaction.

2. Improve Well-being

The process of sharing important life experiences and articulating what is meaningful about their lives promotes patient well-being and reduces anxiety. Stories are lasting gifts for patients and families.

3. Focus on Goal-Concordant Care

Stories, and our corresponding “What Matters” reports, share the values and experiences that mean the most to patients, facilitating goals of care conversations and end-of-life planning.

4. Promote Health Equity

Our HIPAA-trained, multilingual writers are skilled at engaging traditionally underserved populations, including D-SNP and LIS enrollees. Our interviews help care teams identify unmet SDOH needs.

5. Reduce unnecessary healthcare spending

Well-coordinated, goal-concordant care reduces unnecessary healthcare utilization, including ED visits and readmissions, and leads to better disease management.

MemoryWell™ pairs professional writers with your members to write their life stories. Then we bring that narrative—and related information about What Matters most to them – back to your care teams to improve patient satisfaction and caregiver relationships.

MemoryWell™ is approved by CMS as a supplemental benefit for SCAN group I-SNP members entering in-network hospice care through the MA Value-Based Insurance Design model.

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